Nigerians Accused NCC Of Conniving With MTN To Defraud Customers As Services Drop

 

While the telecom industry has witnessed a tremendous growth in over 13 years of existence in Nigeria, this growth has come with a price.

Quality of services is detoriating on a daily basis and it seems the regulating authority, the Nigerian Communications Commission seems handicapped on what to do.

In the past three weeks, the service of the Nigeria’s biggest GSM Company has detoriated so much that the complaint of Nigerians goes unheeded.

Several Nigerians who spoke to CKN Nigeria stated that apart from finding it difficult to load their credits on the MTN platform..Even with airtime, they can hardly make calls.

Also they established that even with airtime as much as N500, when they make calls, the calls were terminated because MTN says they don’t have enough credit for such calls.

A customer of MTN,Chidi Nnaji said in the past two weeks he cannot make any call through the MTN network once his credit is below N500.

Mariam Musa, who spoke from Lokoja ,Kogi State said she has not been able to load her phone in the past three weeks, while Tekina Robert speaking from Etche in River State said, his business has collapsed due to MTN inefficiency.

According to him, many people who called his MTN lines always complain to him that his phones were switched which according to him never happened.

He lamented that Nigeria telecom subscribers are unduly treated by the GSM companies.

Another respondent, Taiwo Rasaq from Lagos, laid the whole blame on the NCC and the Consumers Protection Agencies for the shoddy treatment meted out to Nigerians.

He is of the opinion that, the government agencies have not lived up to expectations in protecting the rights of the consumers.

Our attempt to speak with key MTN management staff were unsuccessful .All text messages sent to the Director,Public Affairs NCC,Mr Tony Ojobo on this were unreplied

Time to port!!